Shipping Policy

NATIONWIDE SHIPPING AVAILABLE.

For non-local delivery, please call for a custom quote on shipping. Purchases made online may be subject to additional shipping charges.

All items are shipped insured. In the rare event that your furniture is damaged during shipment, you will not be responsible. Once your furniture is ready to ship, we will email you shipping details so you can track your shipment. When the shipping company is within a day or two of your location, they will contact you to schedule a delivery time. Furniture is shipped via curbside delivery, and arrangements must be made by the customer to carry the furniture into the house. While drivers may offer assistance if asked politely and may appreciate a tip, we cannot guarantee this, so we recommend having help available when they arrive.

White Glove delivery is available for an additional $149. With White Glove service, your furniture will be brought into the room of your choice, and all packing materials will be removed from your home. White Glove service includes delivery of up to one flight of stairs and package removal. Additional services may incur extra costs. Please note that White Glove delivery may extend the delivery time. On average, it takes 13 days from the time the shipping company picks up your furniture to arrive. Occasionally, delivery times may be slightly faster or slower, but rarely exceed 3 weeks from the time of shipment.

During free shipping promotions, some areas of the U.S. and Canada may require additional shipping fees, including remote Canadian territories, islands, and communities that require boat access, such as Martha’s Vineyard, CT, and Gig Harbor, WA. Please contact us at CustomerCare@MyLivingFurniture.com for additional details and pricing.

All items are factory-packaged and brand new.

WHEN WILL MY FURNITURE ARRIVE?

Each set has a different shipping time. Many sets ship within 2-3 weeks from the date of order processing, meaning you will typically receive it within 4 weeks, but it may take up to 10 weeks in some cases. We prefer to under-promise and over-deliver, so don’t be surprised if your order arrives sooner than expected. It’s better to estimate 3 to 4 weeks and deliver early than to estimate 2-3 weeks and encounter unexpected freight delays.

WHERE DO YOU SHIP?

We ship anywhere in the 48 contiguous states, with service available to Mexico, Canada, Alaska, and Hawaii based on additional shipping rates.

NO WORRIES DAMAGE PROTECTION

In the unlikely event that something is damaged during shipping, we handle everything for you. We insure every shipment at no additional charge. If damage occurs, we manage the paperwork, arrange for technicians to inspect or repair the item, and coordinate shipping if a replacement is needed. Unlike other retailers, we handle the entire process, ensuring a hassle-free experience for you. The shipping company will call you 24 hours in advance to schedule delivery, ensuring you’re present to sign for it.

If you receive damaged furniture, follow these steps:
1. Don’t panic; it’s insured.
2. Keep all undamaged pieces.
3. Contact us at CustomerCare@MyLivingFurniture.com while the driver is present to determine the next steps.
4. Sign the Bill Of Lading, noting the specific damage. Stick to the facts.

If there’s hidden damage discovered after the driver leaves, contact us within 24 hours of delivery to report it.

We reserve the right to repair or replace manufacturing defects and freight damage at our discretion. Since all furniture ships insured, damaged pieces may be replaced or repaired. If you prefer, you can return the item using our No Question Return Policy.

Claims for hidden damage must be made within 48 hours of delivery. Manufacturing defects, including dye lot issues, must be reported within 14 days of receiving the furniture.

We do not guarantee delivery dates unless specified on your invoice. If there’s no guaranteed delivery date on your invoice, cancellations for that reason incur a 25% restocking fee and applicable shipping charges.

RE-DELIVERY CHARGES:

If a delivery window is missed, resulting in a re-delivery fee imposed by the shipping company, that re-delivery fee will be charged to the customer’s card used for the original furniture purchase.

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