Online Return Policy
We understand the importance of assessing furniture in your space, which is why we offer a grace period for online purchases. If you find your online purchase isn’t suitable, you may cancel within three (3) days before shipment to qualify for a refund. Please note that cancellations made after shipment or delivery will incur a restocking charge of $199.99. Original delivery and shipping fees are non-refundable. Room package orders are exempt from this policy. After the three-day period, My Living Furniture will not accept return items.
In-Store Return Policy
For in-store purchases, you may cancel up to one (1) day before your scheduled delivery date. Cancellations made on the day of delivery will be subject to a restocking charge of $199.99. As you’ve had the opportunity to assess the furniture in person, we do not accept returns or reselections once the furniture has been delivered or picked up.
Accessories Return Policy
Tabletop items, wall decor, accent pillows, linens, lamps, florals, and area rugs may be returned within three (3) days of purchase, provided they are in new, unused condition and in their original packaging. Please contact customer service to make arrangements for a Return Authorization.
Damage Claims
Should you receive damaged items, please report the issue to our Customer Care team within one (1) day of delivery. Clear photographs will be required to facilitate appropriate services. For minor damages, My Living Furniture will arrange in-home repair service for your convenience.
Warranty Information
My Living Furniture offers no express warranties on its products. Any warranties provided are Manufacturing Warranties, and warranty paperwork is typically included with the product packaging. If you require assistance with a warranty claim, please contact our Warranty Department through Customer Care.
Return Process
All returned items must have a Return Authorization Number. The customer is responsible for arranging the return shipping of the item(s) through a specified logistics partner. Customers have three (3) working days from the date of receiving the Return Authorization Number to make shipping arrangements.
Repackaging of Returned Items
To ensure the safe transport and handling of returned items, it is imperative that all products are returned in their original manufacturer’s box and packaging. The original box must be in its original condition.
If items are not returned in the manufacturer’s original box, a charge will be assessed by our warehouse to repackage the item to meet the original manufacturer’s box specifications for safe transport. This rate is determined on a case-by-case basis.
Marketplace Purchases
For items purchased through online marketplace websites such as Wayfair, Overstock, Walmart, etc., please refer to the specific return policies and procedures outlined by the respective marketplace. These marketplace websites serve as your means of contact for customer service related to purchases made through their platforms. My Living Furniture is not responsible for handling returns or customer service inquiries for items purchased through these marketplace websites.
Contact Method:
customercare@mylivingfurniture.com