Let Us Help You

We cannot place orders by phone at this time. You can place your order online. 

Sales tax will be charged based on your delivery address.

You can look up your order and get access to order status, delivery tracking, updating or scheduling your delivery or pickup, and reporting product damages by accessing your account. You will just need to enter your 6-digit order (also known as invoice) number, any phone number that was provided at time of purchase, and the invoice date.

A backorder occurs when there is a delay in a product arriving to our warehouse, thus delaying the delivery. We try to minimize these occurrences as much as possible, but backorders do occur.

We highly recommend taking measurements prior to purchasing. We ask that you measure the area in your home where the furniture will be placed. You can also find the dimensions of our products on our website and catalog.

At this time Gift Cards are not availale.  

In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers’ products on the exact day they are expecting them, there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.

We ask that interior designers and industry professionals contact us directly and we can assist you.

We ask that you contact us to assist you in verifying stock quantities.  

We ask that you contact us directly in helping you place your order.

Custom orders require minimums of usually 15 peices of the same SKU. 

Please contact us directly to help assist you. 

Please contact us directly to help assist you. 

Please contact us directly to help assist you. 

We can accept wire transfers by contacting us directly. 

We will honor all sale prices for up to 14 days after purchase.

We are not able to process those payments at our stores. You can contact the finance company directly by calling the number on your finance bill, and they will be able to assist with your payment.

We offer many options for financing, buy do not offer layaway. 

We do not accept COD. All furniture must be paid for prior to delivery.

We currently are only able to accept US credit cards.

Yes you can, please see our financing options link and apply directly with our finance partner.

We offer domestic shipping to customers by using third-party delivery agents.  Please contact us directly to schedule your delivery. 

We use third-party delivery agents, please contact us to see what options are available

This depends on your delivery area and all of your items are in stock.  

Premium Delivery in our regular delivery area includes assembly and set up along with removal of any packaging materials. Free Shipping does not include assembly, set up, or removal of packaging. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items delivered may require assembly.  Delivery Charges could increase depending on  your needs and the price offered by our third-party agents.  

Most furniture requires some assembly. By choosing Premium Delivery, we will do all the assembly for you! We will assemble, set up, and remove all packaging and take it with us. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly. See product details for more information.  

We are unable to move existing furniture due to insurance restrictions (not because we do not want to help).

We are unable to remove any old furniture.

Our Premium delivery service includes assembly for most items My Living Furniture sells. The exceptions are:

• Hanging accessories on the wall (mirrors, wall art, sconces, clocks)

Additional shipping rates do apply to Alaska, Hawaii, Canada, & Mexico.  This also applies to rural areas of the continental United States.  Additional fees are assessed by our logistic partners. Discounted Furniture can have additional shipping fees, displayed at the time of check-out while in the shopping chart. When shipping Internationally, all furniture will have additional fees and duties to be covered by the purchaser. 

We work with third-party agents and work with them to best schedule and accommodate the delivery needs of our customers.  You can also contact us directly with questions or concerns.  We will contact our third-party agents.

If you did not schedule at the time of placing your order, you can do so now by contacting us. 

If you need to postpone your delivery, you can reschedule your order or request the order be placed on hold until you are able to take delivery. We request that you do so at least three days prior to your scheduled delivery. We work with third-party agents, plesase give us enough time to properly accommodate your request.  Additonal fees could apply. 

As of right now, all orders must be scheduled for delivery.  

If all of your items are in stock at the time of your delivery, they will all be delivered at the same time. If for any reason, an item is on backorder, you can opt to receive the items in separate deliveries or choose to accept one delivery once your backordered items are back in stock.

In order to ship items to multiple addresses, the orders need to be on different invoices. Please informat the time of purchase that you need items to be delivered to different addresses, and they will be able to create separate invoices for you.  We use third-party agents and additional fees could apply for shipping charges. 

Unfortunately, we are unable to deliver to PO, APO, or FPO boxes as we need a signature for all orders.

All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to us. We have this information available in a PDF.  We will need a copy of your invoice.  Please allow up to 2 business days for a reply.

We use third-party agents that have multiple warehouses nation wide.  If you may think you live outside of an area that could be difficult for delivery, please contact us.  We will varify with our third-party agents. 

You will be contacted via phone, email or text message prior to your delivery date as well as receive communication from the delivery drivers to let you know that they are on the way from our third-party agents. 

You have one (1) day to report any damages or defects to our Customer Care department. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages, My Living Furniture will provide in-home repair service.

If you don’t plan on using your item immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 24 hours of delivery.

Please inspect all boxes and furniture before signing delivery receipt. 

We do offer services that assist us in delivery of furniture world wide.  Additional fees required, please contact us. 

We ask that you measure the area where the furniture will be going prior to delivery. Once the items are delivered, they cannot be returned.

Once an item is cancelled from your invoice, please allow 7-10 business days to receive your refund. Refund timeframes depend on the form of payment as well as the banking institution.

Once an item is cancelled from your invoice, please allow 7-10 business days to receive your refund. Refund timeframes depend on the form of payment as well as the banking institution.

Online Refund Policy: You will receive a full refund if you cancel your online purchase within three (3) days after receipt of delivery. Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $199.99. Original delivery and shipping charges are non-refundable. When purchasing a discounted Room Package, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

My Living Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. 

Document your damages with photos and contact us within 24 hours. One of our warranty specialists will contact you within 48 business hours.

We can do our best to accommodate this need.  Please contact us directly. Please provide SKU and detailed request.